Privacy Policy

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Privacy Policy
Savannah Spa Ltd
Effective from: 2025

At Savannah Spa Hampshire, your privacy is very important to us. This policy outlines how we collect, use, store and protect your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who we are

Savannah Spa Ltd is a boutique spa located in Braishfield, Hampshire. Our services include a range of complementary therapies, spa treatments, and wellness experiences.

2. What personal data we collect

We may collect the following information:

• Contact details: name, email address, phone number, address
   
• Health information: relevant medical history, allergies or conditions (only with your consent)
   
• Appointment history
   
• Payment details (processed securely via third-party providers)
   
• Website usage data (via cookies, analytics)

3. How we use your information

Your information is used to:

• Provide and manage your treatments
   
• Communicate with you regarding appointments or offers
   
• Ensure your health and safety during treatments
   
• Comply with legal and insurance requirements
   

We do not sell or share your data with third parties for marketing.

4. Marketing preferences

We may occasionally send emails or texts about offers or updates. You can opt in or out at any time by clicking "unsubscribe" in our emails or contacting us directly.

5. How we store your data

• Data is stored securely in password-protected systems and/or locked files
   
• We retain data only as long as necessary (e.g., health records for up to 7 years in line with insurance requirements)
   
• Data is stored within the UK or EEA
  

6. Your rights

You have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Withdraw consent for marketing
   
• Lodge a complaint with the ICO (Information Commissioner’s Office) if you feel your data is being misused
   

7. Cookies

Our website may use cookies to improve your experience. You can adjust your browser settings to decline cookies.

8. Contact us

If you have any questions or wish to exercise your rights, please contact:

Savannah Spa Hampshire
Email: contact@savannahspa.co.uk
Phone: 07709 181 045
Address: Savannah Spa Therapy Ltd, Treetops Lodge, Braishfield road , Braishfield, Hampshire SO51 0PQ